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Within 24 hours, and often sooner. When you send a quote request, you’ll also get a text or an email straight away confirming we have it.

The more we know, the more accurate your quote: the size of your home and how many bedrooms and bathrooms, the type of clean, how often you’d like us to come, and anything about parking, pets or getting in.

Any day of the week, with arrival times from 8 AM to 5 PM. You can book up to three months ahead, until 8 AM the day before your clean. Please allow our team a 30-minute grace period after your arrival time, since traffic, parking and the clean before yours can run over.

No, and most of our customers aren’t. You can give us a door or garage code, leave a key in a lockbox, or hand us a key. We use it only to let ourselves in for your clean. If you’d rather be home, that’s fine too.

You add a card when you book, and payments are processed by Stripe. Before each visit, usually about 2 days ahead, we may place a temporary hold for the booking amount. A hold isn’t a charge: we only charge your card once the clean is done, and we email you a receipt.

With 48 hours’ notice or more, there’s no fee. With less than 48 hours’ notice the fee is 25% of the booking, and with less than 24 hours, including the same day, it’s 50%. If our team can’t get in at the booked time, that counts as less than 24 hours’ notice. We waive the fee for a genuine emergency, illness or severe weather. The details are in our Terms of Service.

Choose Weekly (20% off), Every Other Week (15% off), Every 3 Weeks (10% off), Monthly (5% off) or Quarterly (at our one-time price). Each visit is charged after it’s done, and your plan continues until you cancel, which you can do any time by call, text or email. The discount depends on the plan continuing: if you cancel after your first clean, that clean is charged at our one-time price. See our Terms of Service.